Privacy Policy of Golden Panda UK

At Golden Panda UK, accessible via golden-panda-uk.net, we prioritise your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller and Contact Information

Golden Panda UK Ltd, registered and operating under the laws of the United Kingdom, is the data controller responsible for your personal information. If you have any questions or concerns regarding your privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Types of Personal Data We Collect

We collect and process various types of personal data necessary for providing and improving our services, ensuring compliance with legal obligations, and protecting our users. These include:

  • Full name
  • Contact details: email address, telephone number, and postal address
  • Date of birth and gender
  • Account credentials and profile information
  • IP address and device/browser details
  • Transactional data, including deposits, withdrawals, and payment methods
  • Usage data, such as session duration, game activity, and interaction logs
  • Documents for identity verification, age confirmation, and anti-money laundering (AML) compliance
  • Special category data, including health or ethnicity, only if voluntarily provided for responsible gambling or self-exclusion purposes
  • Information obtained from third-party services for fraud prevention, credit checks, and regulatory compliance

3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

  • To create, manage, and maintain your user account
  • To verify your identity and confirm your age in accordance with UK Gambling Commission regulations
  • To process deposits, withdrawals, and other financial transactions securely
  • To comply with legal and regulatory requirements, including AML, responsible gambling, and tax obligations
  • To communicate important information about your account, service updates, and changes to terms or policies
  • To provide customer support and respond to your inquiries
  • To run promotions, bonuses, and competitions with your consent where required
  • To personalise your experience, including tailored offers and content, subject to your preferences and consent
  • To improve our website, services, and security measures through analytics and research
  • To detect, prevent, and investigate fraud, abuse, and other harmful activities

4. Legal Basis for Processing

Golden Panda UK processes your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. The lawful bases for processing include:

  • Performance of a contract (e.g., providing gambling services)
  • Compliance with legal obligations (e.g., age verification, AML checks)
  • Your explicit consent (e.g., marketing communications, special category data)
  • Our legitimate interests (e.g., fraud prevention, service improvement), balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, data is kept for up to five years after account closure or last activity, to comply with regulatory requirements, including those of the UK Gambling Commission and HM Revenue & Customs. Certain records related to self-exclusion or ongoing investigations may be retained for longer periods as mandated.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, ensure security, and provide personalised content. These include:

  • Essential cookies for website functionality and secure login
  • Preference cookies to remember your settings and choices
  • Analytical cookies to understand user behaviour and improve performance
  • Advertising cookies to deliver relevant promotions and offers

You can manage or disable cookies via your browser settings; however, some cookies are essential for the site to function correctly.

7. Sharing Your Data

Golden Panda UK may share your personal data with:

  • Third-party service providers, such as payment processors, software vendors, and customer support partners
  • Regulatory authorities, including the UK Gambling Commission and law enforcement, when required by law
  • Fraud prevention and identity verification agencies
  • Within our corporate group for operational purposes
  • Other parties with your explicit consent

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

8. How We Protect Your Data

We implement robust technical and organisational security measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include encryption, firewalls, secure servers, access controls, and regular security audits.

9. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with legal requirements.

10. Marketing Communications

We may send you marketing messages about our services or those of trusted partners only if you have given your explicit consent. You can manage your preferences or unsubscribe at any time via your account settings or by following the unsubscribe link included in our emails.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our platform after updates indicates your acceptance of the revised policy.

12. Complaints and Contact Information

If you have concerns about our data processing or believe your rights have been infringed, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the independent authority supervising data protection in the UK.

For responsible gambling support and advice, please visit GamCare or the UK Gambling Commission.

Last updated: 15.06.2025