Terms and Conditions
Last Revised: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the Golden Panda website, located at golden-panda-uk.net (“the Service”, “we”, “us”, or “our”).
1.2 By registering an account, accessing, or using any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other relevant rules or policies referenced herein.
1.3 If you do not accept these Terms in full, you must not use the Service.
2. Definitions
- Player / User / You: Any individual who registers or uses the Service.
- Account: Your personal profile created to access the Service.
- Games: All casino, live casino, and other wagering products offered on the Service.
- Operator: The company licensed to operate the Service in the United Kingdom.
- Bonus: Any promotional incentive, including but not limited to bonus funds, free spins, or rewards.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old and comply with all applicable UK laws regarding online gambling.
3.2 It is your responsibility to ensure that using the Service is lawful in your jurisdiction and that you are permitted to gamble online.
3.3 Employees of the Operator, its affiliates, or any associated entities, including their immediate family members, are prohibited from registering or participating in any Games.
4. Account Registration and Security
4.1 Only one Account per individual, household, device, or IP address is permitted.
4.2 During registration, you must provide accurate, complete, and up-to-date information including your full name, residential address, date of birth, email address, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.
4.4 We reserve the right to verify your identity at any time and may request documentation such as a passport, utility bill, or proof of payment method.
4.5 Accounts found to be created with false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Withdrawals
5.1 Deposits must be made using payment methods registered in your name. Third-party payments are strictly prohibited.
5.2 Minimum and maximum deposit and withdrawal limits apply as specified in our Banking section.
5.3 We do not charge fees for deposits or withdrawals; however, your payment provider may impose charges.
5.4 Withdrawal requests may require identity verification and additional documentation before processing.
5.5 Withdrawals will generally be processed using the same method as the deposit, subject to regulatory compliance.
5.6 We are not a financial institution and do not provide credit or loan services.
6. Account Management and Suspension
6.1 You are responsible for keeping your Account information accurate and current.
6.2 You may close your Account at any time by contacting Customer Support.
6.3 We reserve the right to suspend, restrict, or close Accounts at our sole discretion, particularly in cases of suspected fraud, collusion, abuse, or breach of these Terms.
6.4 Forgotten passwords can be reset via the password recovery system or by contacting Customer Support.
7. Inactive and Dormant Accounts
7.1 Accounts with no login activity for six (6) consecutive months will be considered inactive.
7.2 Inactive Accounts may incur a monthly administration fee, which will be deducted from any remaining balance after notification.
7.3 Accounts with zero balance may be closed after prolonged inactivity.
7.4 Dormant Accounts can be reactivated by contacting Customer Support and verifying identity.
8. Responsible Gambling
8.1 Golden Panda is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session time limits, and self-exclusion options.
8.2 If you believe you have a gambling problem, we strongly encourage you to use these tools or contact our support team for assistance.
8.3 Additional support and information on responsible gambling can be found on our Responsible Gambling page and external resources such as the BeGambleAware website.
9. Prohibited Conduct
9.1 The following activities are strictly prohibited:
- Money laundering or any illegal financial activity.
- Use of automated systems, bots, or scripts to play or manipulate Games.
- Cheating, collusion, or manipulation of game outcomes.
- Creating or using multiple Accounts to exploit bonuses or promotions.
- Using VPNs, proxies, or other means to bypass geographic or regulatory restrictions.
- Sharing your Account or allowing others to play on your behalf.
9.2 We reserve the right to suspend or terminate Accounts and withhold any winnings if misconduct is suspected.
10. Bonuses and Promotions
10.1 All bonuses and promotional offers are subject to individual terms, including wagering requirements, which are detailed on our Promotions page.
10.2 Bonus abuse, including exploitation through multiple Accounts or collusion, is strictly forbidden.
10.3 We reserve the right to cancel bonuses or withhold winnings if abuse or technical exploitation is suspected.
10.4 Bonuses, free spins, and other incentives may have expiry dates and restrictions on eligible games.
11. Fairness and Game Integrity
11.1 All Games are provided by licensed and certified software vendors and utilise Random Number Generators (RNGs) to ensure fairness and unpredictability.
11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
12. Limitation of Liability
12.1 We shall not be liable for any loss, damage, or expense arising from your use of the Service, including interruptions, delays, or errors.
12.2 You accept that gambling involves risk and agree to play responsibly at your own risk.
12.3 Our maximum liability to you is limited to the amount of your last deposit.
12.4 We are not responsible for the content or security of any external websites linked from our Service.
13. Privacy and Data Protection
13.1 Your personal data will be collected, processed, and stored in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
13.2 We implement robust security measures to protect your data from unauthorised access or disclosure.
13.3 For further details, please review our Privacy Policy available on the website.
14. Intellectual Property
14.1 All content, trademarks, logos, graphics, and materials on the Service are the property of Golden Panda or its licensors.
14.2 You may not copy, reproduce, distribute, or modify any content without explicit prior written consent.
15. Complaints and Dispute Resolution
15.1 If you have a complaint, please contact our Customer Support team in the first instance.
15.2 We aim to resolve all issues promptly and fairly.
15.3 Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.
15.4 All complaints must be submitted in writing.
16. Changes to These Terms
16.1 We reserve the right to amend these Terms at any time.
16.2 Significant changes will be communicated via email or website notifications.
16.3 Continued use of the Service after changes constitutes acceptance of the updated Terms.
16.4 You are responsible for regularly reviewing these Terms to stay informed.
17. Contact Information
If you have any questions or require assistance regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available through the Service interface
By registering an Account and using Golden Panda, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For more information on gambling regulation and responsible play, please visit the UK Gambling Commission website.
